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Refund, Return, and Pre-order Policy

Refund & Pre-Order Policy

Last Updated: 15 October 2026

1. General Policy

Eyevary Store, operated by Eyevary Limited (“Eyevary,” “we,” “our,” or “us”), aims to provide reliable products to individual customers and business buyers. This Refund Policy explains the conditions under which order cancellations, product returns, replacements, pre-orders, and refunds may be considered. All requests are subject to this policy and applicable laws of Bangladesh.

2. Pre-Order & Advance Payment Terms

Certain products, specialized items, or bulk orders may be made available on a pre-order basis.

  • Advance Payment Requirement: Pre-orders require a minimum advance payment of a specified percentage (e.g. 50%] of the total order value) at the time of placing the order to confirm and lock in the purchase.
  • Final Balance & Delivery: Dispatch and final delivery will only take place after the remaining full balance (100% of the total order value) has been settled and received in full by Eyevary.
  • Cancellation of pre-orders:
    • If a buyer requests cancellation before the item is sourced or dispatched, any non-refundable procurement costs already incurred by Eyevary may be deducted from the advance amount refunded, subject to the disclosed purchase terms.
    • If Eyevary is unable to fulfill or deliver the pre-ordered item within the communicated timeframe, the advance payment will be refunded in full.

3. Returns and Replacements

Buyers should inspect products upon delivery and notify Eyevary within a reasonable period if an item is damaged, defective, incomplete, or different from the order.

Depending on the circumstances, Eyevary may offer a replacement, repair, or refund. Products must be returned in accordance with the return instructions provided by Eyevary, where a return is required.

Change-of-mind returns may be subject to product-specific conditions, provided that applicable statutory consumer rights are respected.

4. Order Cancellation

Buyers may request order cancellation before dispatch. Approval depends on the order status and any costs already incurred.

Orders that have already been dispatched or delivered may be subject to the applicable return conditions. Any cancellation charges must comply with the disclosed purchase terms and applicable law.

5. Refund Eligibility

Refunds may be considered in circumstances including:

  • A product arrives damaged or defective.
  • An incorrect product is delivered.
  • An order (including pre-orders) cannot be fulfilled by Eyevary.
  • A refund is otherwise required under applicable law or agreed purchase terms.

Eyevary may request photographs, proof of purchase, or other relevant information to assess a refund request.

6. Refund Process and Timeline

To request a refund, Buyers should contact Eyevary with their order number, proof of purchase, reason for the request, and supporting evidence where applicable.

Approved refunds will normally be processed through the original payment method or another mutually agreed method, subject to payment-provider procedures. Eyevary will communicate the expected processing timeline after approval.

Applicable delivery, return, or transaction charges will be handled in accordance with the disclosed purchase terms and applicable law.

7. Exceptions and Legal Rights

Refund eligibility may depend on the product's condition, the reason for the request, and the applicable purchase terms. Any exclusions will be applied subject to mandatory legal obligations.

Nothing in this policy limits any statutory rights or remedies available to consumers under applicable law.

8. Contact Us

For refund, cancellation, pre-order, or return requests, please contact:

Please include your order number and a brief description of your request so that we can assist you efficiently.

 

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